Frequently Asked Questions

What is Basirah?

Basirah is an advanced tender intelligence platform that helps businesses find relevant government opportunities in Saudi Arabia. We use AI to analyze tenders and generate professional technical and financial proposals in minutes.

How do Credits work?

We operate on a credit-based system. Each credit allows you to perform one major AI action, such as generating a full proposal draft for a specific tender. Credits do not expire as long as your account is active.

Is payment secure?

Yes. We use Geidea, a leading and certified payment gateway in Saudi Arabia. We do not store your card details on our servers; all transactions are processed securely by Geidea.

Do you guarantee winning the tender?

No. Our AI provides high-quality drafts based on the tender documents to give you a strong head start. However, the final submission quality, pricing strategy, and compliance are your responsibility. We recommend reviewing all AI-generated content before submission.

Can I get a refund?

Due to the digital nature of our product (instant access to data and AI generation), purchases are generally non-refundable. Please check our Terms of Service for more details.

I have more questions. How can I contact you?

You can reach our support team at support@etimad.space.